Our commitment to protect your privacy
Your personal information is information or an opinion about you, from which your identity is apparent or can reasonably be ascertained. Personal information includes health information. Health information is personal information:
a) about an individual’s health or disability at any time (that is past, present or future);
b) about an individual’s expressed wishes regarding future health services;
c) about health services provided, or to be provided, to the individual;
d) collected whilst providing a health service; or
e) collected in connection with participation or intended participation in medical research.
a) providing services to you;
b) improving our services;
c) any purpose related to the above purposes.
We will collect your personal information directly from you.
We will not rent, sell or otherwise disclose your personal information to any third party for profit.
We do not use your federal government numbers such as Medicare or Tax File number to identify you in our system.
To whom will we disclose your personal information?
You have the right to know how we will disclose your personal information to others. When we collect your personal information, we will provide details about the types of organisations to which we may disclose your information.
Prior to disclosing any of your personal information to any other organisation, we will take reasonable steps to satisfy ourselves that the organisation has a commitment to the protection of your personal information at least equal to our commitment.
Your consent to the disclosure may be given to us in a written document or orally, or it may be implied from your actions in requesting services from us. We will aim to obtain your written consent where appropriate.
It is important to our relationship that the personal information that we hold about you is accurate and up to date. However, we must rely on your to let us know if there have been any changes to your personal information. We ask you to contact us from time to time to inform us of any changes to your personal information, so that we may keep your personal information up to date.
When you let us know of a change to your personal information, we will implement the change in our records as soon as practicable.
We will provide you with access to the personal information that we hold about you.
To access personal information that we hold about you, such as your name, address and telephone number contact us by telephoning our Privacy Officer on 03 9667 7500. If you would like access to more detailed information which we may have collected, and such information is not freely available, we may charge an administration fee for our costs in retrieving and supplying the information to you.
We will keep your personal information on file, as required in order to maintain our records of your interactions with us.
How safe and secure is the personal information that we hold about you?
If at any time you wish to lodge a complaint in respect of the handling, use or disclosure of your personal information by us, you may notify us of your complaint by contacting our Privacy Officer.
384-388 Albert Street
East Melbourne, Vic 3002
Ph: 03 9667 7555.
We may then request that you provide written confirmation of the details of your complaint to us.
If you are not satisfied with our handling of any complaint, you may contact the office of the Privacy Commissioner Victoria, Level 11, 10-16 Queen Street, Melbourne, Victoria 3000.
If you would like further information, or if you have a question about any of the above information, you can obtain a more depth explanation of how we handle your personal information by either telephoning or writing to our Privacy Officer as detailed above.